“Switching IT service providers is a pain!” — We hear it a lot from frustrated business owners, CIO’s, IT Managers, – all of them.
Most don’t mind paying for good service, but they fear that it’s just too hard to move away from their existing IT provider to a new one. Let’s see… We’ve heard:
We’ve heard it all, and we can help.
Our process for onboarding new clients takes the worry away!
WE LISTEN to your current issues. We assess (in the background) to understand your environment. We can also review your current agreements to assist with notifications.
WE WORK with you to develop a plan with all of the SOP’s, SLA’s, and other S’s needed to get the job done:
GO LIVE AND BEYOND
We’ve solved your issues and are now monitoring your environment with a team of Help Desk experts ready to assist you and your staff whenever they have the next issue (let’s face it, there will be others).
Your Service Delivery Manager will set up regular visits and calls (you control the frequency) to review all aspects of our relationship and make sure you are 100% satisfied!