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Are You Frustrated With IT Problems That Keep Recurring?

A Busy Orthopedic Practice Needed Reliable IT Services – What Did They Do? They Called GDS

Download our official case study

Are you experiencing the same problems with your technology over and over again? Perhaps it’s a software or hardware issue? Or could it be that your current healthcare IT service company is merely putting “band-aids” on the problems rather than getting to the root of them?

This is what was happening at an orthopedics practice in Eastern Massachusetts. And this is when Orthopedic Care Physician Network decided to contact GDS.

EXECUTIVE SUMMARY

Orthopedic Care Physician Network has 13 doctors, a 33,000 square foot, multi-disciplined facility with 18 exam rooms, 2 cast rooms, 2 x-ray rooms, and administration. They also run a rehabilitation facility with physical and occupational therapy; an MRI Suite, and an Ambulatory Surgical Center with 2 operating rooms and a pain management room. They are a very busy orthopedics practice, and they don’t have time to waste on IT issues that go unsolved.

CHALLENGES WITH THE PREVIOUS IT COMPANY

The practice needed a reliable IT service provider that was focused on healthcare rather than a general IT services provider. As a result, they were experiencing numerous problems that impeded their ability to get things done:

  • IT issues weren’t getting remediated completely and would reoccur.
  • The past provider would fix a problem for one user when others weren’t attended to. They would have to be called back, again and again, to fix the same problem for multiple users.
  • Their GE electronic medical record system was slow and experiencing downtime. They needed an IT specialist who understood how the system worked.
  • The incumbent vendor wasn’t focused on healthcare and couldn’t guide the practice’s team with new initiatives and technologies.
  • Their response time wasn’t acceptable. It would take from 2 to 6 hours for the practice professionals to hear back from the IT vendor. (GDS provides immediate response times.)

THE DECISION

GDS was chosen because of our IT expertise for healthcare practices. We are GE-Certified and can ensure their Electronic Health Records (EHRs), practice management system and other IT solutions stay up and running securely and reliably.

OUR STRATEGIES

We provided the assessment, planning, execution, onboarding, and support services to get the practice where they needed to be. Some of the products we use include:

  • Hewlett Packard Hardware
  • VMware (Virtualization Services)
  • Citrix
  • N-Able
  • IT Glue
  • Webroot
  • ConnectWise

TODAY

Their IT system is now stable, secure and reliable with our Hosting Services, new hardware, Virtualized image-based Backups, Disaster Recovery, and Fully Managed IT Services with:

  • Remote Monitoring & Management
  • Onsite Services
  • Compliance Services

We also provide Private Cloud Hosting for their EHRs.

The practice has seen increased performance and uptime with their EHR system. Their lingering IT issues have been resolved. And we’ve been able to direct and guide them as they integrate new technologies with their practice.

Suzanne Marvin, the CEO of Orthopedic Care Physician Network raves about GDS:

When we call with an issue, GDS gets back to us immediately! They can remote into our system and in many cases fix problems right away. If the problem is system-wide, they ensure that it’s fixed for everyone, and fixed right the first time. When we need updates, they come in late at night or over the weekend so our staff can keep working without interruption. Global Data Systems goes above and beyond for us on a daily basis. They know how important our technology is to us and they make it happen!”

If you’re looking for a service provider with expertise in IT for healthcare organizations, contact Global Data Systems outside Boston in Pembroke, MA. We’ll be happy to provide a complimentary assessment and keep your technology working for you as it should.

GDS works with Local Hospitals, Covered Entities and Business Associates Across the United States.

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