This is the most common questions we’re asked. When any healthcare business decision maker calls around trying to find out what IT Managed Services should cost, they quickly discover that pricing isn’t uniform. The answers they receive will vary and go from confusing to outright frustrating. And quite honestly, there’s no online catalog to pick and choose from or one-price-fits-all formula. However, there are six popular IT Managed Services pricing models you can review as your starting point.
What Are The 6 IT Managed Service Pricing Models?
Like with any service industry, IT support companies offer a wide variety of services. And like other service-oriented companies, each has pricing fees based on what they provide and the value it brings to their clientele. But what ABC IT company charges will differ from what XYZ IT company charges.
Even though their pricing differs, one thing is for sure; the industry offers six different pricing models. Some IT services companies may offer a combination of these models.
The 6 IT Managed Service pricing models are:
All You Can Eat
A La Carte
(Note: pricing models do not constitute specific pricing. Instead, each model represents a set of services provided in the desired plan.)
What Is the Monitoring-Only Model?
The monitoring-only model provides IT network monitoring and alerting services. The IT services company offers this model to companies of all sizes. Midsize or enterprise companies with in-house, IT technicians can also use this service. With this model, there are several levels that are offered.
What Is the Per Device Model?
The per-device model is a flat fee for each type of device that gets supported in your company’s IT environment. For example, a basic per-device pricing model might designate a flat price:
per desktop / per server / per network printer / per managed network
The pricing is straightforward to quote, and the monthly service fee gets adjusted when you add more devices into this model.
What Is the Per User Model?
The per-user model closely resembles the per-device model. Instead of being billed per device, you’re invoiced per user, per month; which covers support for all methods used by each user. The support typically covers commonly used equipment:
office equipment: PC, laptop, tablet, and connectivity
home equipment: home PC, laptop, tablet, and smartphone
communication equipment: hotels and kiosks when traveling
What Is the Tiered Model?
The tiered model is designed to provide bundled packages. With each package, “X” amount of services are included. And because this is a tiered model, it also means there are three or more bundled package levels, with three or more pricing levels.
They usually get labeled as “Gold, Silver, and Bronze” or “Basic, Standard, and Premium.” The premise with this model is simple, when you pay more, additional services are available that aren’t offered with lower-level bundled packages.
What Is the All You Can Eat Model?
The all-you-can-eat model gives you the flexibility you may need. This model is easy to budget for. And it enables you to gauge what’s taken place over the past year, and then make calculated IT cost forecasts for the coming year. Typically you’ll have access to:
remote support /onsite support
lab or bench time / 24/7 year-round support
services available during specific hours of the day / particular days of the month
The all-you-can-eat model gives you the ability to predicatably budget your IT support costs over a year’s time without hidden or surprise fees.
What Is the A La Carte Model?
The a la carte model is unique. With this model, you’re getting individual services. You may have a specific problem that came up and needs addressing. This is when you pay for only the services you require.
You can also create a customized IT managed services bundled package tailored to your healthcare organization’s specific needs or requirements. This is what makes this model different. It’s like ordering off the menu and different from the all-inclusive, IT Managed Services model or pre-bundled package.
What About Actual Pricing Ranges?
Actual pricing ranges vary from one jurisdiction to another. But to give you a brief overview of what pricing ranges look like, here’s the breakdown.
Just remember, these are not actual prices, only pricing ranges.
1. Flat Based range: This is based on your unique needs. It’s charged monthly, quarterly, or annually.
2. Per User range: $125–$300 per month
3. Per Desktop range: $25 – $150 per month
3. Per Network Device (firewalls, switches, wireless access points, etc.): $25–$100 per month
5. Per Server: $100-500 per month
With the Monitoring Only, Per Device, Per User, Tiered, All You Can Eat, and A La Carte pricing models and the pricing ranges, this gives you a clear picture of how much IT Managed Services should cost when calling different IT support companies in and around Boston.
What Makes The Difference In These Price Ranges?
Prices vary depending on the types of tools that are used by the IT services company. This is the deciding factor, and whether your IT support company provides:
These are things you should take into account when making your buying decision. Having this information is necessary to make smart purchases.
How Do You Know If The IT Service Provider Is Reliable?
With all IT services, you should get some level of professional support tailored to your healthcare business. Your IT company should also have certified technicians and engineers that can work on your IT equipment. And, a reliable provider will give you fast response times, plus they’ll work hard to make sure you are satisfied with their services.
Other things to look for: Are they reliable and proactive? Do they provide both onsite and remote support? What about server and workstation backups? You may also need patch management to assure that your software is current and secure.
Lastly, don’t skimp on security for your IT infrastructure. Make sure firewalls are managed and configured, and all anti-virus software is updated regularly. You should ask if they provide employee awareness training in regard to phishing and malware. A great IT services company will be a strategic partner who helps you reach your business goals.
We hope this answered most of your questions. If you need more assistance, please reach out to us.
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