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What Does An IT Consultant Do?

Before you have to make that call, let’s take a moment and find out what the IT specialist does. Depending on the size of the IT company, an IT Consultant may serve in two to three different department capacities.

  • IT Department and the Consultancy Department
  • Systems Analyst, Computer Technician, and Project Manager
  • Owner, Consultant, and Technician

Every firm has their hierarchy and management structure, and in some instances, the consultant might be the technician and the CEO of the company.

Some of their duties are, but not limited to:

  • offers advice
  • guidelines
  • business objectives
  • solving their problems
  • gives organizational advice
  • roadmap for the sourcing
  • use and management of IT resources
  • provides organizations with best practices
  • using IT solutions and services for their problem solving

In short, a valuable consultant focuses on advising organizations, like yours. Showing you what the best ways are to use information technology. Also, how to achieve or exceed your company’s business goals.

Are IT Consultants Expensive?

Some business owners see hiring a consultant as an expense, while others view it as an investment. So, for you which is it, “Expense” or “Investment?” But, bear this in mind, you only pay for the time that a consultant is genuinely working. With an employee, they are paid hourly plus benefits, insurance, etc. — regardless of productivity.

What Kind of IT Skills Must a Consultant Have?

Commonly an IT professional has at least these following skills:

  • Advice skills
  • Business insight
  • Management skills
  • Clear communication skills
  • Effective IT management skills
  • Technical and content IT knowledge
  • Ability to transition back and forth from technique to business

Will An IT Company Provide Ongoing Consulting?

Every business has different IT needs, business needs and company goals. Some firms do offer ongoing or long-term consulting, and some do not, and in many instances, a medical practice or company find it unwarranted.

For example, maybe your business has been established for many years, and your IT operation is always fine-tuned and up to date. You’ve had a stable relationship with your IT person of many years. However, they do not install or implement new networks because it’s not their specialty, but they do work with an IT consultant in these situations who does.

The consultant comes in, goes through the process, gets you setup, compliant, and then steps away. They turn everything back over to your regular IT company, who steps back in, and it’s back to business as usual. It all comes down to what is needed. Ongoing, as-needed, or when it’s time to implement your new network.

What Questions Should I Ask The IT Consultant?

If you’ve worked with an IT consultant in the past, and need to call them in, your questions will be more advanced. However, if this is the first time sitting down for a one-on-one consultation here are a few questions to ask.

  1. When we work together, will we collaborate?
  2. How much research will you need to do before you start?
  3. Do you do the research yourself, or do you outsource the process?
  4. What is your role with records and documentation?
  5. Do you charge to complete proper documentation?
  6. Do you ever have to call in other experts?
  7. If so, what were the reasons and outcomes?
  8. Do you do free diagnostics or is there a charge for that?
  9. If you are not able to fix my problem, what’s the next step?

After The Consultation Should You Get A Second Opinion?

By all means, we highly recommend it, especially when it comes to your network, servers, or your entire IT system. You never want to rush to any IT decision quickly. When you hurry, you could be forced to accept any terms or consultation review due to a time crunch and needing a quick fix.

There have been countless times where a business or medical practice has signed on the dotted line of the consultant’s contract. But only to learn later, there were hidden fees, no 24/7 IT support, and the monthly plan was a binding 24-month, non-breakable agreement.

Please read the fine print. Do not be in a rush, have your medical practice or company’s attorneys review the contract. You may find what you were about to sign, could have been negotiated first.

Like this article? Check out, {The Modern Law Firm and Legal Technology and My IT is Compliant, So I Guess That Means It’s Secure, Right? Or Covered Entities & Business Associates Technology Management to learn more.

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