• (888) 849-6818
  • Mon - Fri 9 AM to 5 PM
  • Global Data Systems Inc. 33 Riverside Drive Pembroke, MA 02359

Global Data Systems provides fully managed IT services, Electronic Medical Records (EMR) software hosting, cloud services, and a wide-range of IT services to businesses, healthcare facilities, government organizations and media outlets in New England and across the United States. Global Data Systems headquartered in Pembroke, MA.

  • Exposed to all facets of computing technology
  • Health/Dental Benefit – company contributes 90% with an 50% HRA program
  • Tax free Flexible Spending Account benefit
  • Life & LTD Benefit 100% paid by company
  • 401k Program – company match 100% up to 3% contribution & 50% match on next 2% contribution
  • Company bonus program
  • Team and customer oriented culture
  • Growth potential for those who excel developing their knowledge base and learning new technologies

Job Functions:

  • Act upon incoming service requests: phone, email, & remote support sessions
  • Triage computing & network infrastructure monitoring alerts
  • Capture service related activity into ticketing systems
  • Remote/Onsite administration and remediation of computers, mobile and LAN/WAN infrastructure devices.
  • On-call rotation

Position Requirements:

  • Experience/knowledge administering and maintaining computer systems in a Microsoft computing environment
  • Microsoft MCP certification or equivalent experience.
  • Good verbal and written communication. Proficient with documentation/typing
  • Ability to multi-task: Receive incoming service requests, problem definition, and documentation while troubleshooting/re-mediating symptoms

Please direct all resumes for the position of Help Desk Technician to hr@gdsconnect.com.

Contact Info

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