• Boston IT Support
  • Boston IT Services
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  • IT Company in Boston

IT Consulting, Technology Solutions, and IT Management for New England Business

Think You’re the Top Help Desk Technician? Contact Us Now!

Global Data Systems provides fully managed IT services, Electronic Medical Records (EMR) software hosting, cloud services, and a wide-range of IT services to businesses, healthcare facilities, government organizations and media outlets in New England and across the United States. Global Data Systems headquartered in Pembroke, MA.

  • Exposed to all facets of computing technology
  • Health/Dental Benefit – company contributes 90% with an 50% HRA program
  • Tax free Flexible Spending Account benefit
  • Life & LTD Benefit 100% paid by company
  • 401k Program – company match 100% up to 3% contribution & 50% match on next 2% contribution
  • Company bonus program
  • Team and customer oriented culture
  • Growth potential for those who excel developing their knowledge base and learning new technologies

Job Functions:

  • Act upon incoming service requests: phone, email, & remote support sessions
  • Triage computing & network infrastructure monitoring alerts
  • Capture service related activity into ticketing systems
  • Remote/Onsite administration and remediation of computers, mobile and LAN/WAN infrastructure devices.
  • On-call rotation

Position Requirements:

  • Experience/knowledge administering and maintaining computer systems in a Microsoft computing environment
  • Microsoft MCP certification or equivalent experience.
  • Good verbal and written communication. Proficient with documentation/typing
  • Ability to multi-task: Receive incoming service requests, problem definition, and documentation while troubleshooting/re-mediating symptoms

Please direct all resumes for the position of Help Desk Technician to hr@gdsconnect.com.

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