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Nothing is more frustrating than getting stuck in the middle of a project due to a technology challenge. It might make you feel better to know that this happens to technology professionals all the time. The only difference is that they have a tried-and-true method for finding support quickly so they can keep their projects moving. This simple, relevant and efficient tip will help make your life easier.

Getting Smarter with Google

Today’s technology is so complex that it would be nearly impossible for a group of individuals to have all of the information needed to answer every possible question, making it critical for technology support professionals to know where to go for answers. The good news is that there’s not some secret password-required website where healthcare IT solutions teams go to find the answers. Yes, that’s right — the smartest tech tip we can provide is to check Google! Blogs, message boards and software forums offer a wealth of information from other people who have the same or similar questions to yours.

Vetting the Answers

While you can find answers to nearly every question you can imagine on Google, how can you be sure that the answers are indeed accurate? IT pros know that the best way to validate the answers that you find is to read the comments on forums, blogs or message boards to determine whether the respondents were able to use the answers. It can definitely take some research to be sure you’re finding a solution that will work for your needs. The only difference between a layperson and someone with a technology background using Google to find answers to their questions is that IT professionals often have a set of trusted websites that they have used before. There is nothing magical or special about this process — it simply requires a bit of extra time and analysis to uncover an answer that will work for your needs.

When you don’t have time for a lengthy investigation to find the answers, your technology support professionals are available to help ensure that your business stays running. Training your business users to quickly find answers to simple and intuitive questions allows your help desk team to focus on larger and more complex tasks. This empowers users, many of whom are delighted to have all the tools that they need — as long as they have access to the internet and a web browser.

GDS works with Local Hospitals, Covered Entities and Business Associates Across the United States.

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