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Global Data Systems is proud to announce that Darrell Van Meter and Preston Grant are the winners in our first Customer Service Survey Contest, and that our entire GDS team beat the industry averages for key service deliveries!

Our Customer Services contest was created to encourage and reward our team members for going above and beyond in providing customer service and IT support for our clients. Our goal is to always focus on the needs of our clients and ensure they receive technology solutions that are about improving their business, not just their technology.

That’s why we recognize and reward team members like Van Meter and Grant with $50 Visa Giftcards as our way of encouraging every member of our team to strive for excellence in serving our clients.

Our Team Members Are Measured On These Important Service Standards:

  1. Timeliness of initial response
  2. Timeliness of resolution
  3. Satisfaction with resolution
  4. Support Representatives ability
  5. Support Representatives professionalism
  6. Satisfaction with overall service

By comparing these metrics against the industry average, we’re able to not only reward those who go above, but also prove to our clients that our services go beyond those provided by others in our industry.

The Team at GDS Performs Better Than the Industry Standard in Every Service Category!

This month’s contest has proven that our performance level in every service metric is above the industry standard. The following results are rated from 1 (worst) to 5 (best) for the calendar year of 2014:

Metric                                                                                                                   GDS Rating             Difference     Network Rating

How would you rate the timeliness of the initial response to your issue?        4.80                          +1.91%                4.71

How would you rate the timeliness of the resolution of your issue?                  4.77                          +1.71%                4.69

Was the problem or task resolved to your satisfaction?                                        4.85                          +1.25%                4.79

How would you rate the support representative’s ability?                                    4.84                            =                       4.84

How would you rate the support representative’s professionalism?                  4.91                          +0.41%                4.89

How satisfied were you with the overall service you received?                           4.82                         +1.26%                4.76

Average                                                                                                                           4.83                          +1.05%                4.78

Our team members ask every customer to respond to our surveys so we can use your feedback to continually improve the services we provide. Every member who receives a “5 out of 5” result on their survey gets an entry to our Customer Service Survey Contest. The more perfect results a team member receives, the more chances they have to win the draw at the end of the month for a $50 Visa Giftcard.

We’re pleased to recognize Darrell Van Meter and Preston Grant for their hard work and dedication to our customers. We’d also like to acknowledge our team member Ryan Bailey, who lead all team members this month with the highest number of “5 out of 5” survey results.

Global Data Systems is dedicated to ensuring our clients receive only the best customer service and Boston IT support from our team members. To learn more about the services we offer for New England businesses like yours, contact us at (888) 849-6818 or info@GDSConnect.com today!

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